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We are back with, “What Exactly Does a Management Consultant Do?” Below, see the eighth through eleventh out of fourteen things I teach my clients as a management consultant that make my service worth a business’ time and money.

8) Relay to leadership teams how to encourage improvement without instilling fear or anger.

Oftentimes, managers can get frustrated with how a team is meeting their objectives. They may see that employees are cutting corners, acting rude, demanding higher pay when it is not applicable, or simply skipping steps for lack of proper training or knowledge on the given subject. In high tension moments like these, it can be tempting for managers to intimidate, threaten, or even scream at employees. These methods are, frankly, bogus in my opinion. They may make your now frantic employee hop to his/her tasks in a quicker, more cautious and thorough manner, but that will only be for a short while. Long-term, the effects of instilling fear and/or anger in your employees will distance them from you and their job duties, encourage them to look elsewhere for a better career, decrease productivity, as happiness in one’s job increases productivity over 10% higher, and so on. As a management consultant, I will train you as a management team how to use positive reinforcement and competition with one’s past accomplishments to see long-term success for your company and your team.

9) Instruct management teams the value of having employees trade spaces.

When empathy is running low in your company, I will show you how giving your employees a day in someone else’s shoes will increase their empathy for their coworkers. Let’s say you have two departments switch for the day, with each department trying to do the work of the other’s. This will not only increase empathy in your company, but also spur on positive and uplifting conversations between employees.

10) Teach leadership teams to create specific, measurable, agreed upon, realistic, and time-based goals for their employees instead of sharing objectives.

I also teach the foundations of how to communicate desired goals in a way that meets all your standards and vision. By teaching how to create “S.M.A.R.T.” goals, as well as communicate them effectively to your team, your company will be working well like never before.

11) Show management teams how to take away the common problems each employee faces in his/her position.

By teaching management teams the pros of active listening, I teach management how to truly care about and listen to employees and foresee potential needs they have, as well as problems they thoroughly communicate. This creates not only a confidence in your team that they can trust in and rely on you, but also an atmosphere in the office where complaining is not necessary, as employee’s management teams actually care about and act on their concerns and inquiries.

Come back next week for the final piece in this series–Part Three–on, “What Exactly Does a Management Consultant Do?” Make sure to follow me on Twitter @RickHevier for management tips, tricks, and news in the meantime!